Specialties

Software as a Service (SaaS), IT Operations, Data Center, Messaging, BI, ETL, SFTP, SQL, Outsourcing, ITIL, Service Development, Business Development, Cost Modeling, RFP, Progressive Architecture, Servers and Storage, Co-Author of "Using Exchange 2000" (QUE), MCSE+I Certification

Public Company; ACN; Management Consulting industry

August 2010 – Present

• One of many highly talented people in a creative, collaborative environment delivering leading-edge solutions consistently to our clients.
• Working in a critical client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings.
• Operating as a single point of contact or as part of a team accountable to the SA SPOC from Stage 1 to deal closure and the transition to the Outsourcing Account Deliver Manager (OADM).
• Managing all Operating Group (OG), senior client buyer and functional owner relationships for the designated solution
• Driving the necessary sign-off of the Outsourcing solution with proper input from the OGs on client business objectives, industry, risk assessment, budget and preferences
• Managing the Outsourcing sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with Outsourcing Service Delivery
• Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards
• Collaborating with the Operating Groups to provide input to Terms and Conditions
• Identifying leadership contacts for service transition and operations and ensuring appropriate solution plan transition for closed deals
• Interfacing with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver
• Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings
• Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups

Public Company; SAP; Computer Software industry

April 2006 – July 2010 (4 years 4 months)

Business Focus

• Brought a completely unstructured start-up SaaS environment (Business Objects OnDemand - crystalreports.com, ondemand.com), toward being an enterprise-class operation while carefully avoiding compromise of flexibility and agility.
• Recognized by VP as being able to bring order to chaos, resulting in “top performer” reward.
• Negotiated a major upgrade from incumbent vendor, growing the environment from 58 to 198 CPU capacity.
• Generated cost models to present OPEX as % of revenue with scaling of supporting infrastructure to meet revenue goals. Performed M&A functions.
• Proposed virtualization strategy to increase capacity while reducing costs.

Service Delivery Focus

• Wrote technical documentation. Assisted with custom quoting, answered numerous RFI and RFPs, and assisted sales in closing new business.
• Wrote and implemented ITIL-based process and procedures. Established CCRB. Documented the existing workflows and made major improvements increasing support efficiencies and customer satisfaction.
• Implemented Zendesk for incident and problem management. Built custom macros, views, reports, and automations to bring amazing efficiency and visibility to our OnDemand Operations team.

Technical Focus

• Built VMWare farm on ESXi, performed performance tuning, management, and capacity planning.
• Managed hosted data warehousing
• Performed application troubleshooting and capacity planning
• Designed SaaS infrastructure solutions
• Performed technical planning, transition, data center migration
• Performed SQL administration and ETL using Data Integrator/Services.

 

Public Company; HPQ; Information Technology and Services industry

February 1999 – April 2006 (7 years 3 months)

• Participated in end-to-end business development activities for all of Hewlett Packard managed Exchange and collaboration services. Defined standards, service definitions, and costing elements. Built Compaq's Exchange Utility as one of the first ASP vendors to provide this service to market.
• Designed technical and business aspects of the solutions. Wrote and reviewed technical and business documentation.
• Gave presentations to customers from Executive to Management staff. Presented content ranging from high-level conceptual to low-level technical. Part of delivery team for the HP Exchange Academies (customer).
• Pursuit Lead for messaging and collaboration. Estimated labor and material costs for customer proposals. Reviewed proposals and RFP responses.
  
• Account manager responsibilities of financial management, budgetary control, customer relationship management, conflict resolution, report generation and interpretation, risk and issue management, and contract management. Actively communicated with customer senior IT staff for operational issues. Escalation management.

Public Company; 5001-10,000 employees; LVLT; Information Technology and Services industry

March 1997 – February 1999 (2 years)

• Software infrastructure analysis, planning, developing, piloting, and deployment.
• Led several projects involving project management and high-level project execution. Led and executed a 3500 seat Exchange architecture and deployment engagement involving MSMail coexistence and migration across 45 sites. Led a large SMS design and pilot project for the State of New Mexico.
• Worked on several Exchange, SMS, and Windows NT projects; including a 16,000 desktop deployment. Participated with mentor in Analysis, Planning, Design, Pilot, and Deployment.
• Team lead responsibilities of guiding, mentoring, and team building for senior consultants.

Public Company; 1001-5000 employees; SI; Information Technology and Services industry

July 1995 – March 1997 (1 year 9 months)

• Dedicated technical resource at Microsoft sales office in Denver as a vendor with Entex; supporting local and visiting staff. Technical support for local shows and events.
• Configuration and administration of Microsoft Windows NT, and BackOffice products. Implemented and troubleshot many pre-Beta and Beta Microsoft products in the production environment.
• Consulting, installation, and maintenance of software, hardware, and network equipment.
  
  
  

Privately Held; 51-200 employees; ICOPQ.PK; Information Technology and Services industry

December 1992 – July 1995 (2 years 8 months)

• Called on customer sites administering Microsoft Windows NT, Microsoft LAN Manager, OS/2, and AppleShare Networks for a variety of clients.
• Managed software installation team for the entire rollout of Microsoft software for 5000 seats in accordance with the Microsoft Select agreement at Rocky Flats, DOE.
• Directed the Macintosh customer service for over a year at Rocky Flats involving a user base of 3,500 Macintosh computers.
• Held Service Depot Supervisor position; responsible for the service of PC’s, Servers, Monitors, Printers, and Peripherals for Computer Access’ entire customer base.
  
  

Privately Held; 10,001+ employees; Information Technology and Services industry

December 1990 – December 1992 (2 years 1 month)

• Responsible for editing, building, and maintaining a thesaurus database used for searching an IHS vendor catalog product.
• Worked on ASME BPVC standards project involving large amounts of SGML (pre HTML) conversion for use in a fully searchable IHS CD-ROM based product with pre-web “hyper-links”.